How do I file a complaint against United Airlines for discrimination?
How long does it take for United to respond to complaints?
- What to Expect From a United Complaint. No matter how major or minor your complaint, expect to hear back from United Airlines customer service. The carrier has a commitment to acknowledge written complaints within 30 days and to provide a "substantive written response" within 60 days.
How can I get United Airlines to apologize for a broken seat?
- If you were stuck in a broken seat, for example, United may be willing to give you some airline miles as an apology, but don't bother asking for a $5,000 travel voucher. If United doesn't address the complaint in a way that you deem satisfactory, file a consumer complaint with the U.S. Department of Transportation.
What is the phone number for United Airlines customer service?
- There are two major United Airlines phone numbers, and the one you need depends on the nature of your complaint. If you need an urgent solution to a problem, such as if you've been bumped from a flight, call the main customer service line at 1-800-UNITED-1 (1-800-864-8331).
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